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SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 1–3 business days before shipment. Once dispatched, estimated delivery times range between 5–25 business days depending on destination. Delivery estimates are provided for guidance only and are not guaranteed.
As we work with international fulfilment partners, orders containing multiple items may be shipped separately and arrive at different times. Tracking availability may vary depending on the shipping method and destination. Customers can monitor shipment progress through the tracking section available on our website or by contacting our support team via email.
Customers are responsible for providing accurate shipping information at checkout. shopglowhave is not responsible for delays, losses, or returned shipments resulting from incorrect address details or failure to collect deliveries. We are also not responsible for delays caused by customs authorities, postal services, carriers, or events beyond our control.
Import duties, VAT, or other taxes imposed by local authorities remain the responsibility of the customer where applicable.
RETURN & EXCHANGE POLICY
If you are a consumer located in the United Kingdom or European Economic Area, you have the right to cancel your order within 14 days of receiving the goods without providing a reason. To exercise this right, you must notify us by email. Returned items must be sent back within 14 days of cancellation notice. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Upon receiving your order, you must inspect the goods immediately. Any visible damage must be reported within 72 hours of delivery. Claims for incorrect items must be submitted within 5 days of delivery, and claims for manufacturing defects must be submitted within 7 days.
To assess claims, we may request clear photographic or video evidence including images of the product and original packaging. Refunds or replacements will be provided for verified defective, damaged, or incorrect items. Damage caused by misuse, improper handling, accidental damage, unauthorized modification, or normal wear and tear is not eligible for refund or replacement.
Refunds are processed to the original payment method within 14 days of receiving returned goods or proof of return shipment, whichever occurs first.