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TERMS & CONDITIONS

shopglowhave

Last updated: 26/02/2026

These Terms and Conditions govern the use of the shopglowhave website and all purchases made through it. By accessing this website and placing an order, you agree to be bound by these Terms.

Business Information

Business name: shopglowhave
Contact email: glowhaveen@gmail.com

shopglowhave operates from Brazil as an international online retail store supplying products via third-party fulfilment partners and international suppliers.

Eligibility

By using this website and placing an order, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian

  • You provide accurate and complete information during checkout

  • You will not misuse the website or interfere with its functionality

Orders and Contract Formation

All products displayed on the website constitute an invitation to treat and not a binding offer.

A binding contract is formed only when you receive an order confirmation email from shopglowhave.

We reserve the right to refuse, limit, or cancel any order, including but not limited to cases of suspected fraud, pricing errors, stock unavailability, or payment issues.

Prices and Payment

  • Prices are displayed in GBP (£) unless otherwise stated

  • Prices shown at checkout include applicable taxes where required by law

  • Accepted payment methods include Credit/Debit Card, PayPal, Apple Pay, and Google Pay

  • Payment is taken at the time of order placement

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

Order Processing

Orders are typically processed within 1–3 business days before shipment. Processing times may vary during peak periods or promotional events.

Shipping and Delivery

  • We offer international shipping

  • Estimated delivery time is 5–25 business days, depending on destination

  • Delivery times are estimates and not guaranteed

  • Orders containing multiple items may be shipped separately and arrive at different times

  • Tracking availability may vary depending on destination and shipping method

  • Customers are responsible for providing accurate shipping information

shopglowhave is not responsible for delays caused by customs authorities, shipping carriers, force majeure events, or other circumstances beyond our control.

We are not responsible for orders returned due to incorrect address information provided by the customer or failure to collect deliveries.

Import Duties and Taxes

  • Orders delivered outside the United Kingdom may be subject to import duties, VAT, and other taxes imposed by local authorities. These charges are the responsibility of the customer.

Right to Cancel (Consumer Cooling-Off Period)

If you are a consumer located in the United Kingdom or European Economic Area, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

To exercise this right, you must notify us by email at glowhaveen@gmail.com.

You must return the goods within 14 days after notifying us of cancellation. Return shipping costs are the responsibility of the customer unless the goods are faulty, damaged, or incorrect.

You must take reasonable care of the goods while they are in your possession. We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier. Refunds will be made using the original payment method.

Returns and Refunds

Inspection Upon Delivery

The customer must inspect the order immediately upon receipt.

Risk of loss passes to the customer upon confirmed delivery to the shipping address provided.Any visible damage to the product or packaging must be reported to shopglowhave within 72 hours of confirmed delivery.

Failure to notify us within this 72-hour period may result in the refusal of the claim, except where otherwise required under applicable consumer protection law.

Defective, Damaged or Incorrect Items

We offer refunds or replacements where:

  • Products are defective

  • Products are damaged in transit

  • Incorrect items are delivered

Claims for damaged items must be submitted within 72 hours of delivery.

Claims for incorrect items must be submitted within 5 days of delivery.

Claims for manufacturing defects must be submitted within 7 days of delivery.

Evidence such as clear photographs, videos, and images of the original packaging may be required to assess the claim.

Damage resulting from misuse, improper handling, accidental damage, drops, exposure to liquids, unauthorized modifications, or normal wear and tear will not qualify for refund or replacement.

Refunds will be issued to the original payment method after review and approval of the claim.

We reserve the right to refuse service or limit refunds where abuse of our policies is reasonably suspected.

Product Information and Availability

We aim to ensure all product descriptions, images, and specifications are accurate. However, slight variations may occur due to supplier changes, manufacturing updates, or display differences.

Product availability is not guaranteed and may change without notice.

Retention of Title

Goods remain the property of shopglowhave until full payment has been received.

Warranty and Consumer Rights

Consumers benefit from statutory rights relating to faulty, misdescribed, or non-conforming goods under applicable consumer protection law. Nothing in these Terms limits or excludes those rights.

Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under applicable law

Subject to the above, shopglowhave shall not be liable for indirect, incidental, special, or consequential losses including loss of profit, revenue, data, business, or opportunity.

Third-Party Services

We may use third-party payment processors, logistics providers, and suppliers to fulfil orders and process payments. While we select partners carefully, we are not responsible for service interruptions, delays, or failures caused by third parties beyond our reasonable control.

Intellectual Property

All website content including text, graphics, branding, design, layout, and media is the property of shopglowhave or its licensors and may not be reproduced, distributed, modified, or used without prior written permission.

Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR where relevant.

By using this website, you acknowledge and agree to such processing.

Chargebacks and Fraud Prevention

We reserve the right to dispute chargebacks that are inconsistent with our policies. Evidence including delivery confirmation, communications, transaction records, and tracking information may be provided to payment processors.

Accounts suspected of fraudulent activity, abuse of refund policies, or unlawful conduct may be restricted or permanently blocked.

Changes to Terms

We may update these Terms periodically to reflect changes in law, business practices, or operational requirements. The version published on the website at the time of purchase will apply to your order.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Nothing in these Terms affects your statutory consumer rights. Consumers may bring proceedings in their country of residence where required by applicable consumer protection law.

Contact

For questions, complaints, or support, please contact:

Email: glowhaveen@gmail.com

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